You work in customer support. A customer, Mr. Kim, ordered a new laptop. He received the laptop, but some items are missing. He also expected faster delivery. You need to explain the situation.
Ayşe: Hello Mr. Kim. I am sorry about your order.
Mr. Kim: Yes, the laptop is here. But the mouse is missing.
Ayşe: I understand. We checked the package. The mouse didn't ship with the laptop.
Mr. Kim: Also, the delivery was slow. I expected it yesterday.
Ayşe: Yes, there was a delay. The driver didn't arrive on time.
Mr. Kim: So, what happened?
Ayşe: The warehouse made a mistake. The mouse didn't go into the box. This was our fault.
Ayşe: We will send the mouse today. We will also offer a small refund for the delay. The total cost was correct.
Mr. Kim: Thank you.
Ayşe: We apologize for this. We want to resolve this issue quickly. Something went wrong with the process.
complaint
kəmˈpleɪnt
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wrong
rɒŋ
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missing
ˈmɪsɪŋ
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delay
dɪˈleɪ
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apologize
əˈpɒlədʒaɪz
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refund
ˈriːfʌnd
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fault
fɔːlt
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resolve
rɪˈzɒlv
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| Subject | didn't | Base Verb | Rest of Sentence |
|---|---|---|---|
| I | didn't | receive | the email. |
| You | didn't | call | yesterday. |
| He | didn't | finish | the task. |
| We | didn't | send | the package. |
| They | didn't | arrive | on time. |
Practice
Choose the correct form.
The delivery was late. The driver on time.
I looked for the file, but I it.
We the email yesterday. It was a mistake.
The team the new software last week.
Which sentence is correct?
Which sentence is correct?
What is the correct negative form of 'He called'?
The manager ___ my request.