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A1executive15 mins

Professional Courtesy

Use polite phrases to accept and refuse offers.

You are at a meeting. A colleague offers you coffee. What do you say?


Please

/pliːz/

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Thank you

/θæŋk juː/

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Yes, please

/jɛs pliːz/

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No, thank you

/noʊ θæŋk juː/

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Coffee

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Tea

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Meeting

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Recognize only

Offer

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Thanks

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Question

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Answer

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Recognize only

Sir

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SituationYou say
Someone offers coffeeYes, please.
You do not want teaNo, thank you.
You ask for waterWater, please.
Someone helps youThank you.


Practice

A colleague offers you tea. You want it. What do you say?

Someone gives you a document. What do you say?

I have a  . Is the meeting at 10?

What is an informal way to say 'Thank you'?

A colleague offers cake. You do not want it. You say:  

Polite titles for guests and clients

In business, we use polite titles before a person's last name. For a man, we say Mr. — for example, Mr. Smith. For a woman, we say Ms. — for example, Ms. Johnson. We use these titles in emails, in meetings, and at the front desk. The title goes with the surname, never the first name. So Mr. John is wrong, but Mr. Smith is correct.

Which is the correct polite way to address a man named Daniel Smith?

Which is the correct polite way to address a woman named Maya Johnson?

Match each situation to the correct polite phrase.

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