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A1executive15-20 minutes

The IT Ticket

Requesting help when something is broken at work.

Scenario: The IT Ticket

Your computer is broken. You need help. Your screen doesn't work. Ask for help. The printer can't print your report. Tell your team you can't login.

Screen

Click to reveal

Keyboard

Click to reveal

Recognize only

Broken

Click to reveal

Doesn't work

Click to reveal

Internet

Click to reveal

Login

Click to reveal

Recognize only

System

Click to reveal

Problem

Click to reveal


Recognize only

Tired

Click to reveal

Working

Click to reveal

Can

Click to reveal

Can't

Click to reveal

Printer

Click to reveal

Report

Click to reveal


ItemProblemSentence
ScreenDoesn't workMy screen doesn't work.
KeyboardBrokenMy keyboard is broken.
ComputerBrokenMy computer is broken.
MouseDoesn't workMy mouse doesn't work.


Practice

My keyboard  . I need help.

My screen is  . Can you fix it?

Match each IT problem to the correct sentence.

Click the words above to build the sentence...

Send me an  . I can reply today.

I have a   with my computer. I cannot

The ___ is not working. We cannot use the software.

Is the   working? I need to check my email.

Hi — please write your   at the top of the IT ticket form.

The IT support agent asks for your   before resetting your password.

When you reach the help desk, just say   and the agent helps you.

I cannot send the email — my account looks  .

Please mark this ticket as high   — the demo is at three o'clock.

On   morning my laptop crashed — I had to use a loaner machine.

Let's set the meeting   for next Friday morning at nine.

The new server room is on the ground floor facing the main  .


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